An Exciting opportunity exists for an experienced Service Advisor to assist customers with their service and maintenance needs ensuring their continued satisfaction with their vehicles and the dealership. To act as a liaison between the departments providing service and repair work and the customer to ensure the customer’s experience at the dealership is a positive one. To deal with and resolve all customer complaints raised.

o Book in the vehicle brought in for service or repair

o Monitor the progress of the work being done

o Monitor ‘carry overs’ in the Workshop

o Hand back vehicle to customer after the service or repair

o Ensure customer satisfaction

o Complete the required administration

o Execute all agreed projects and maintain the initiative

Essential

o Grade 12

o Valid Driver’s License

o Minimum of 2 Years experience in the motor industry as a Service Advisor

o Knowledge of vehicle legislation, consumer legislation, and trade practices

o Good Computer Skills

Desirable

o Some Technical and Mechanical knowledge

o BSI & Evolve

o Problem-solving abilities

o Ability to work well under pressure

o Good interpersonal skills

o Customer satisfaction

o Diagnostic ability

o Good communication skills

o Assertiveness

o Level-headed

o Good listening Skills

o Honest

o Tolerant